Returns & Refunds Policy
At Wibble Jelly Shots, we want you to be delighted with your order. If something isn't quite right, we're here to help.
Returns
We offer a 30-day returns policy, meaning you have 30 days from receiving your order to request a return.
To be eligible for a return, your item must be:
- Unopened, unused and in the same condition you received it.
- In its original packaging.
- Accompanied by your receipt or proof of purchase.
To start a return, please email wobble@wibblefoods.co.uk.
Please do not send your order back without contacting us first, as unauthorised returns may not be accepted.
If your return is approved, we'll provide instructions on how and where to send your package.
Returns Address
Wibble Foods
c/o Runway East
52 Tabernacle Street
London
EC2A 4NJ
If you have any questions about your return, please contact us at wobble@wibblefoods.co.uk.
Damaged, Faulty or Incorrect Items
Please inspect your order as soon as it arrives.
If your order arrives damaged, faulty, or you've received the wrong item, please contact us immediately at wobble@wibblefoods.co.uk with your order number and photographs where possible. We'll investigate the issue and work with you to resolve it as quickly as possible.
Non-Returnable Items
Due to food safety and hygiene regulations, we cannot accept returns of:
- Opened or partially consumed Wibble Jelly Shots.
- Food or drink products where the seal has been broken.
- Personalised or bespoke products.
- Gift cards.
If you're unsure whether your item is eligible for return, please contact us before sending it back.
Your Right to Cancel
If you've purchased from us online as a UK consumer, you have the right to cancel your order within 14 days of receiving it under the Consumer Contracts Regulations 2013.
However, this right does not apply to sealed food or drink products that have been opened after delivery, or products that are unsuitable for return due to health protection or hygiene reasons.
If your order is still sealed and eligible for cancellation, please contact wobble@wibblefoods.co.uk within the 14-day cancellation period.
Exchanges
We don't currently offer direct exchanges.
If you'd like a different product, simply return your eligible item following the process above and place a new order once your return has been approved.
Refunds
Once we've received and inspected your return, we'll let you know whether your refund has been approved.
If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or card provider may take a little longer to complete the transaction.
If more than 15 business days have passed since your refund was approved and you haven't received it, please contact us at wobble@wibblefoods.co.uk.
Delivery Issues
If your order hasn't arrived or has been lost in transit, please contact us at wobble@wibblefoods.co.uk within 14 days of your expected delivery date. We'll work with our delivery partner to investigate and, where appropriate, arrange a replacement or refund.